I am a big fan of clarity and transparency. When you join me for a treatment, there is a commitment we both make to each other. This page aims to address any doubts that you might have and the terms under which I operate. We are undertaking any work together under the following agreement:

 

BOOKING A THAI YOGA MASSAGE

• Bookings are made through the ‘Booking Hawk’ platform here:

https://bookinghawk.com/event/yogasapien/869/thai-yoga-massage/20802

 

• Treatments begin at the time of the scheduled appointment; the initial session may be slightly longer to allow space to discuss the health questionnaire for assessment.

Currently, 60-minute treatments are £50, and 90-minute treatments are £65.

 

• Full payment is required at the time of booking, and you will receive an email with a link to a health questionnaire for you to complete and return, at least 24 hours before your massage treatment.

 

CANCELLATIONS

If you decide that you need to cancel or amend an appointment, please email me at least 48 hours before to avoid the cancellation fee.
True emergency situations that cannot be foreseen can be negotiated (sudden illnesses, accidents, or unpredicted loss of childcare) 

In the event of YOGA SAPIEN cancellation, a full refund will be issued.

 

CONFIDENTIALITY

Everything that you share with me will remain confidential other than the safeguarding issues that require me by law to report to the authorities.

COMPLAINTS PROCEDURE

I am committed to deliver all my offerings to the best of my abilities, and always go through great lengths to follow the highest industry standards. I would like you to feel re-assured however, that should you have a complaint, you will be heard, and I will make myself available as best as possible to resolve any issues.
 

Code of conduct and things that are important to me...
I am committed to:

• safe and effective teaching

• provide safe, appropriate, and accessible environments for clients.

• continuously partake in further training for me

• acknowledge the limitations of my skills and scope of practice, and where appropriate, refer students/clients to seek alternative instruction, advice, treatment, or direction.

• respect your privacy.

• maintain an up-to-date public liability insurance for my activities as a Thai Yoga Massage Practitioner

I expect from you to:

• inform me of any injuries or conditions that may impact your safe practice (health questionnaire to complete).

• show up on time.

• wear appropriate clothing.

I operate a strict policy with regards to the following:

• Any aggressive behaviour (verbally or physically) is not acceptable.

• Any sexual advances (verbally or physically) are not acceptable.

• All activities are fully inclusive to all abilities and backgrounds. Should any activity require a certain level of physical ability, this is always clearly stated.

Please contact me if you have any further questions about these terms and conditions at: jacq@yogasapien.co.uk

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