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TERMS & CONDITIONS

TERMS FOR IN-PERSON YOGA CLASSES

Disclaimer:

Although there are many benefits to overall health and well-being, yoga can be physically challenging and carries with it risks that cannot entirely be eliminated. These include the risk of personal injury, or exacerbation of existing injuries or conditions.

  • You must always act responsibly and sensibly.

  • You must not participate if you are under the influence of alcohol or non-prescription drugs.

  • You must obtain professional or specialist advice from your doctor before participating if you are in any doubt.

  • Let the teacher know beforehand, if this is your first-time practising yoga, or you are not confident about your experience and/or ability.

  • Follow your teachers, safety instructions and listen to your body. We are movement or classes beyond your experience ability, are you experience any physical or emotional discomfort, please don’t continue.

  • You participate in yoga classes entirely at your own risk, and by accessing and participating in classes, you confirm that you have read and understood this disclaimer.

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Class Etiquette

  • Please arrive on time and ready to practice for your own benefit and out of respect for other students.

  • Advise the teacher prior to the class starting, have any injury or condition that might affect your practice. Those new two classes will be asked to complete a liability waiver form.

  • Please remove shoes before entering the yoga studio.

  • Turn off your phone before the start of the class.

  • No food to be brought into the studio.

 

CANCELLATION AND REFUND POLICY

 

CLASS BLOCK BOOKINGS

  • Classes are booked in blocks of 6.  To reserve your place, full payment of £60 is required.

  • When you sign up and pay for a block of classes, you are securing your mat space on that specific class each week for the duration of the block. No refunds are offered if you miss a class. You can’t ‘carry over’ missed classes to the next block. If there’s space in another class for you to attend as a ‘catch up’ during the same block, you are welcome to do so… But this must be pre-booked.

  • In this instance, spaces aren’t guaranteed, but I will do my upmost to accommodate it.  This option is only available if I receive at least 24 hours’ notice of your cancelled class. Classes cancelled within 24 hours of the start time will be charged, and no ‘catch up’ option offered. If you can’t attend a class, please let me know ASAP in case someone is on the waiting list.

 

DROP-INS

  • Students can also ‘drop-in’ to classes. The ‘drop-in’ price is currently £12.00, but they must be pre-booked. Places are not guaranteed.

  • There is no refund or free class pass for any booking cancelled within 24 hours of the start of that class.

 

WORKSHOPS

  • To reserve your place, full payment is required prior to the workshop.

  • In the event of client cancellation, a full refund will be issued up to one week before the workshop date.

  • There will be no refund available if client cancellation takes place less than a week before the workshop date.

  • In the event of a YOGA SAPIEN cancellation, a full refund will be issued.

 

 

PRIVATE TUITION

  • To book a 1:1 full payment is required. No refunds are available.

 

CANCELLATION OF ANY YOGA SAPIEN EVENT, WORKSHOP, 1:1 BOOKING OR YOGA CLASS

Yoga Sapien reserves, the right to cancel any event, workshop, retreat, private booking, or yoga class, at any time, and without prior notice. Yoga Sapien will endeavour to provide as much notice as possible before any cancellation - this may be due to extreme weather, technical issues, or any other unforeseen event. In the unlikely event of a cancellation by Yoga Sapien, a full refund will be offered, or an alternative booking of the same value, and subject to availability.

 

PAYMENT DETAILS:

Miss J H Wallace

Santander

Sort code: 09-01-29

Account No: 31132844

 

 

 

 

TERMS & CONDITIONS for YOGA & WALKING RETREATS

 

  • By booking a Yoga Sapien retreat, you accept that you are participating in activities of your own accord, entirely at your own risk and expressly accept that neither Yoga Sapien or the organisers have any responsibility or liability for loss or injury.

 

  • You must be at least 18 years old to participate.

 

  • Furthermore, you agree that Yoga Sapien bears no responsibility for the accuracy of information regarding public transport costs, times, and conditions of carriage or statistical, technical or safety specifications regarding equipment, facilities, timings or costing either on its own or other websites or documentation.

 

  • Though Yoga Sapien will endeavour to offer what it believes to be accurate information at the time of publication for any event, you agree that it is ultimately the responsibility of each participant to satisfy themselves of any accuracy of information direct with third party facilities, enabling companies or persons.

 

  • Your booking, payment, actual or intended participation, also indicates your agreement that Yoga Sapien organisers reserve the right to change at any time & without prior or written notice the start, finish, duration, location, terms for any retreat or transportation it provides, wherever the event organiser deems it, without a necessity to make refunds for doing so.

 

  • It is your responsibility to inform Yoga Sapien about any relevant health conditions in advance to ensure you are personally satisfied with any agreed actions relating to it.

 

  • Under certain extreme situations where it is considered dangerous, then we may modify, or change, the route to take account of any safety concerns.

 

PAYMENT TERMS

  • A non-refundable, non-transferable deposit is payable upon booking a Yoga Sapien retreat. 

 

  • The deposit will only be refunded if the event is cancelled or re-scheduled by Yoga Sapien and the participant cannot make the rescheduled dates.

 

  • The balance of payment for retreats less than 7 days, is due 8 calendar weeks before the start date.

 

  • If the balance is not received by the due date, Yoga Sapien reserves the right to cancel the booking and re-advertise it.

 

CANCELLATION & REFUND POLICY

Cancellation (more than 7 days’ notice)

  • If a participant cancels a booking less than 8 calendar weeks before an event, but more than 7 days in advance, Yoga Sapien will endeavour to fill that place.

  • If Yoga Sapien can fill the cancelled place, then Yoga Sapien will either:

(a) refund the advertised cost of the event less the non-refundable deposit…OR
(b) transfer the whole cost of the event towards another event.  In this case the participant should book themselves onto another event to take within the next 12 months (i.e., no more than one year later than the date of the original cancelled event).

  • If the space cannot be filled, no refund will be made.

 

Cancellation (less than 7 days’ notice)

  • If a participant cancels a booking less than 7 days before an event, no refund or transfer can be made.

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FITNESS TO PARTICIPATE

  • A reasonable level of fitness is expected.  Our Yoga & Walking retreats are aimed at those who are active and fit, preferably with some walking/hiking experience.

 

  • Typically for a weekend, we will be walking on mixed terrain for around 4-5hrs on the Saturday, and 2-3hrs on the Sunday (depending on the length of the retreat) and there will be 1-2 yoga classes per day throughout the weekend.

 

  • By booking onto a Yoga Sapien event, you accept responsibility for ensuring you are fit enough to participate in these activities.

 

  • We will generally keep a reasonable pace for the walks, but if you are unable to keep up, then we reserve the right to ask you to return to the start or suggest alternative activities and no refund will be offered.

 

TRAVEL INSURANCE

For all retreats, we recommend you take out travel insurance as soon as you book.  This should cover you for any cancellation, illness or any other circumstances that may prevent you from attending the retreat, as well as any flight/train delays, lost luggage and any other additional travel expenses incurred.

 

DISCLAIMER

Yoga Sapien cannot be held responsible for any loss, damage to, or theft, of personal belongings, or for any illness, injury or accident which may occur during an event or guided walk unless proven to be caused by negligence on the part of Yoga Sapien.  Clients should take all normal, sensible precautions and always exercise an appropriate degree of care. It is recommended that clients carry insurance for personal optical or electronic equipment, and this is often covered by household insurance so please check with your provider.  

Yoga Sapien holds full public liability insurance, and we hold full professional insurance for the activities that we offer.

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TERMS & CONDITIONS for THAI YOGA MASSAGE


I am a big fan of clarity and transparency. When you join me for a treatment, there is a commitment we both make to each other. This page aims to address any doubts that you might have and the terms under which I operate. We are undertaking any work together under the following agreement:

 

BOOKING A THAI YOGA MASSAGE

  • Bookings are made through the ‘Booking Hawk’ platform here:

https://bookinghawk.com/event/yogasapien/869/thai-yoga-massage/20802

 

  • Treatments begin at the time of the scheduled appointment; the initial session may be slightly longer to allow space to discuss the health questionnaire for assessment.

Currently, 60-minute treatments are £50, and 90-minute treatments are £65.

 

  • Full payment is required at the time of booking, and you will receive an email with a link to a health questionnaire for you to complete and return, at least 24 hours before your massage treatment.

 

CANCELLATIONS

If you decide that you need to cancel or amend an appointment, please email me at least 48 hours before to avoid the cancellation fee.
True emergency situations that cannot be foreseen can be negotiated (sudden illnesses, accidents, or unpredicted loss of childcare) 

In the event of YOGA SAPIEN cancellation, a full refund will be issued.

 

CONFIDENTIALITY

Everything that you share with me will remain confidential other than the safeguarding issues that require me by law to report to the authorities.


COMPLAINTS PROCEDURE

I am committed to deliver all my offerings to the best of my abilities, and always go through great lengths to follow the highest industry standards. I would like you to feel re-assured however, that should you have a complaint, you will be heard, and I will make myself available as best as possible to resolve any issues.
 

Code of conduct and things that are important to me...
I am committed to:

  • safe and effective teaching

  • provide safe, appropriate, and accessible environments for clients.

  • continuously partake in further training for me

  • acknowledge the limitations of my skills and scope of practice, and where appropriate, refer students/clients to seek alternative instruction, advice, treatment, or direction.

  • respect your privacy.

  • maintain an up-to-date public liability insurance for my activities as a Thai Yoga Massage Practitioner


I expect from you to:

  • inform me of any injuries or conditions that may impact your safe practice (health questionnaire to complete).

  • show up on time.

  • wear appropriate clothing.


I operate a strict policy with regards to the following:

  • Any aggressive behaviour (verbally or physically) is not acceptable.

  • Any sexual advances (verbally or physically) are not acceptable.

  • All activities are fully inclusive to all abilities and backgrounds. Should any activity require a certain level of physical ability, this is always clearly stated.


Please contact me if you have any further questions about these terms and conditions at: jacq@yogasapien.co.uk

 

Last updated July 2023

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